Refund policy

Returns & Exchanges

At VŪE, we believe style is more than what you wear…it’s how you see yourself. Every piece is thoughtfully chosen to help you feel confident, elevated, and ready for wherever life takes you. If something isn’t the perfect fit, we’ll make the return process as effortless as possible.

Return Eligibility

  • Returns are accepted within 14 days of your original ship date.
  • Items purchased with a promotional or discount code are eligible for store credit.
  • Permanent markdowns and sale items are final sale.
  • Merchandise must be returned in its original condition—unworn, unwashed, with all original tags attached, and free from makeup, fragrance, pet hair, or any signs of wear.
  • Original shipping charges are non-refundable.

Refunds & Store Credit

Eligible returns will be refunded to your original payment method or issued as store credit, depending on the purchase. Please allow up to 5 business days after we receive and inspect your return for processing. You’ll receive an email confirmation once your return has been completed.

Exchanges

Need a different size or color? We’ll gladly exchange your item based on availability. If your preferred size or color is unavailable, store credit will be issued.

Damaged or Incorrect Items

We carefully inspect every order before it leaves VŪE. If your order arrives damaged or you’ve received the wrong item, please notify us within 24 hours of delivery. Once verified, we’ll provide a complimentary return shipping label and make it right as quickly as possible.

A Few Things to Note

Natural variations in color may occur due to photography, lighting, and individual screen settings. Pattern placement may also vary from garment to garment. These differences are part of the uniqueness of each piece and are not considered defects.

VŪE reserves the right to refuse returns that do not meet our return guidelines or show evidence of wear.

Returning Your Order

Simply complete the return form included with your order and mail your package to:

VŪE
5007 Lower James Street
Montgomery, Alabama 36116

We recommend shipping your return with tracking and insurance, as VŪE is not responsible for packages lost or damaged during transit.

Questions?

We’re always happy to help. If you have any questions regarding your order or return, please contact our Customer Care team, and we’ll be glad to assist you.